Interactive Network of Student Services

Interactive Network of Student Services

RED Interactiva de servicios

 

The Interactive Network of Services (RIS) [Spanish acronym], is the Contact and Customer Service Center on which the universities of the Ana G. Méndez University System (University of the East, Metropolitan University, University of Turabo and Virtual University) count on to communicate with those interested in studying in their universities and with their active students, alumni, and clients in general.

The NETWORK offers agile and personalized services through a strong, technological platform that enables communication by telephone, web-chat, electronic mail, voice and text messages. The following are the services that are offered, among others:  

 Services to those interested in studying in universities of AGMUS

  • guidance regarding academic offerings (study programs) in all the main campuses and its 13 university centers, including those in the United States
    
  • information about the available financial aids and assistance in filling out the  federal financial aid application (FAFSA)

  • information about program admission requirements 

  • information about support services for academic success: tutoring, counseling, academic evaluation and others 

  • assistance in filling out the admission application, request for information, or      summons to information session

  • sending of the curriculum of the selected study program
  
  • information about College Board reviews and exam dates

  • directions to locate the campuses or university centers and contact information according to service areas

  • other services

Services to active students

  • assistance in filling out federal financial aid application (FAFSA)

  • aid in completing the online enrollment process

  • information about important dates, such as: enrollment dates, deadlines to process classes dropped, graduation applications, beginning of classes, etc.

  • verification of the status of the economic aid requested and guidance regarding payment plans

  • information about the student’s class schedule
  • assistance in accessing and surfing the student web site (miUNE, miUMET, miTurabo)
  • process for the quick solution to situations that the student faces in his university life

  • other services

Other SERVICES

  • enrollment in continuing education courses   
  • telemarketing related to enrollment processes
  • surveys
  • confirmation of attendance to activities, such as: forums, symposiums, lectures, graduations    
  • other services

Service Hours

Monday to Friday: 8:00 a. m. a 8:00 p. m.

Saturday: 9:00 a. m. to 6:00 p. m.

Contact

  • 1-800-747-8362 - Puerto Rico
  • 1-888 - ESTUDIA (378-8342) - Florida Campus(Metro Orlando, South Florida, Tampa Bay)
  • 1-800-854-8181 - Capital Area Campus (Maryland)

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